Dozens of LINE groups,
without scrolling through each one.
LINE Pulse helps managers monitor all work groups at once. AI summarizes each day's discussions, flags changes in people's tone, and identifies issues that need your attention. Get a report every morning and alerts only when something needs attention.
What LINE Pulse can do
Monitor multiple groups at once
Connect your team's LINE groups with customers and vendors. View them all in one place without opening each group and scrolling through messages.
Automatic message classification
Filter out stickers and messages such as “Got it” and “Thank you” first. AI then classifies substantive content into requests, issues, complaints, progress updates, and more.
Sentiment and risk assessment
Flag emotional signals such as anxiety and dissatisfaction. See when a customer's tone starts to change before it becomes a complaint.
Daily summary at 08:00
Every morning, automatically summarize the previous day's conversations in a Google Doc so managers can see the full picture at the start of their workday.
Proactive alerts for key situations
Send push notifications only for meaningful customer relationship health signals. Avoid duplicate alerts for the same issue, with daily and monthly limits so people are not overwhelmed into turning notifications off.
Managers can ask directly in LINE
“Which groups have shown dissatisfaction recently?” “What has a particular customer been discussing this week?” Ask in a conversation and get answers with key-point summaries.
Tiered permissions and disclosure
Each person can query only authorized groups. Different permission levels reveal different amounts of detail, including summaries without original messages. Access is denied if permissions have not been set.
Import past conversations
Upload conversation histories exported from LINE to analyze past conversations too and backfill the records.
Automatic tuning by brand
Automatically learn each brand's priorities, common terms, and usual tone from past conversations for more accurate assessments. Adjust special cases manually.
Internal knowledge bot
The same LINE account can also answer questions about company policies, regulations, customer service scripts, and product information, citing the company's own documents.
Task notifications
Automatically send task reminders scheduled in a spreadsheet to the relevant colleagues on LINE.
Who it is for
- Teams that communicate with customers and vendors mainly through LINE groups and have too many groups to keep up with.
- Managers who want to know what is happening on the ground without spending an hour every day scrolling through messages.
- Teams that often learn about customer complaints only after they escalate and want to spot early warning signs.
- Teams that care about data disclosure and need different job levels to have different levels of access.
In production
Multi-brand operations team: over 70 LINE groups
Running in the customer's own cloud environment. With tiered permissions, the general manager can view conversation highlights and sentiment signals across all groups, while colleagues see only their authorized scope.
Want to see what is happening in your groups?
We can start by analyzing your exported conversation history so you can see the actual results.
Email us to book a demo