Customers visiting late at night get answers too.
We build a chatbot that answers questions using your own data, placed in the bottom-right corner of your website, on your LINE Official Account, or in your internal Slack. It handles common questions and alerts you immediately when a customer shows real interest.
Be where customers can reach you
Website Web ChatBot
Embed it in the bottom-right corner of your existing website with one line of code, without redesigning the site. Switch languages and response wording by domain, with one backend serving both Chinese and Japanese sites.
LINE Bot
Connect it to your LINE Official Account so customers can ask questions where they feel at home. Access can be limited to a selected list for initial testing.
Slack/Telegram Bot
An internal knowledge assistant: new hires can ask about policies and sales staff can look up product information in the chat tools they already use.
What it can do
- Answers from your documents: Organize product descriptions, FAQs, pricing rules, and internal documents into a knowledge base (RAG). Answers follow the documents and cite sources. We recommend routing important topics such as quotes and contracts to a person for confirmation.
- Lead collection and instant alerts: When customers show interest, ask for their contact details and send them to Telegram or email so you know right away.
- Conversation dashboard: All conversations are saved. Review what customers ask most often to improve product pages and FAQs.
- Abuse prevention: Per-minute, daily, and per-conversation limits protect against API cost spikes caused by abuse.
- Response wording and boundaries: Define what it must not promise and route pricing questions or customer complaints to a person.
- Multiple languages: Switch between Chinese, Japanese, and English based on the website or user.
- Interchangeable models: Connect Claude, Gemini, or OpenAI. Choose based on cost and quality without being tied to one provider.
- Deployment in your environment: Deploy in your own cloud account. The conversation data belongs to you.
Examples running today
DX Chiba (Japanese)
The advisory assistant in the bottom-right corner of the DX support page for Japanese companies answers questions about services and processes in Japanese.
dx.chiba.tw ↗AI customer service demo
Try asking a question: the AI customer service assistant for the fictional store “Kapok Living Selections” answers only from the demo knowledge base and cites its sources.
ai.kerker.tw ↗Start with your most frequently asked question
Send us your FAQ or product information. We will build an initial version for you to try.
Email us